Frequently Asked Questions

Product Questions

Q: Are your products authentic and imported from India?
A: Yes! All our spices and ghee are sourced directly from trusted producers in India using traditional methods. Our Chakki Atta is made in the UK using premium Indian wheat.

Q: Do your products contain allergens?
A: Each product page contains detailed allergen information. Our ghee contains dairy, our flour contains gluten, and our spices may contain traces of mustard or sesame due to processing facilities.

Q: How long do your products stay fresh?
A: Our spices maintain peak flavor for 2-3 years when stored properly. Ghee has a long shelf life and doesn't require refrigeration. Flour should be used within 6-12 months for best results.

Shipping & Orders

Q: Where do you ship?
A: We currently ship throughout the UK.

Q: How long does shipping take?
A: Standard delivery takes 3-5 business days. Express options may be available at checkout.

Q: What if my order arrives damaged?
A: Contact us immediately with photos of the damage. We'll arrange a replacement or refund promptly.

Usage & Storage

Q: How should I store the spices?
A: Store in a cool, dry place away from direct sunlight. Airtight containers help maintain freshness and flavor.

Q: Can I use your Chai Masala with any tea?
A: Absolutely! Our Chai Masala works beautifully with black tea, green tea, or even milk-based beverages.

Q: Is your ghee suitable for high-heat cooking?
A: Yes, ghee has a high smoke point making it perfect for frying, sautéing, and high-temperature cooking.

Still have questions? Contact us - we're happy to help!