Shipping & Returns policy

Shipping Information

Shipping Areas: We currently ship throughout the United Kingdom.

Processing Time: Orders are typically processed within 1-2 business days.

Delivery Time:
• Standard Delivery: 3-5 business days
• Express Delivery: 1-2 business days (where available)

Shipping Costs: Shipping costs are calculated at checkout based on your location and order size.

Free Shipping: Free standard shipping on orders over £40.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.

Returns Policy

Return Window: You may return items within 14 days of delivery for a full refund.

Return Conditions:
• Items must be unopened and in original packaging
• Food products cannot be returned once opened for health and safety reasons
• Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect

Damaged or Incorrect Items

If you receive a damaged or incorrect item:
• Contact us immediately at sales@homegrownuk.store or 07380 535049
• Provide photos of the damage or incorrect item
• We'll arrange a replacement or full refund at no cost to you

Refund Process

Refunds are processed within 5-7 business days after we receive your returned item. Refunds will be issued to your original payment method.

Contact Us

For any shipping or returns questions, please contact us:
Email: sales@homegrownuk.store
Phone: 07380 535049